1. How do I apply for the Service?

You can either
     Submit your application on our website,or
     Send your application to sales@gis.com.sg,or
     Call our office telepone number (65) 64822900 from 8.30am - 5.30pm (Mon - Fri).

2. What do I need to access the Service?

You can start using the Service upon receipt of your Account and password . Please be sure to keep your account and password secure.

3. What are the hardware and software requirements?

     A personal computer that connects to the internet with Windows 2000, Windows XP, Windows 2003 , Windows Vista or later version(s).
    A recipt ptinter.
     Microsoft Internet Explorer 6.0 or later version(s).
    The site is best viewed on 1024 x 768 pixels or above resolution.

4. When I access online CTMS for the first time, What shall I Do?

Javascript
The CTMS on-line websites(www.moneychangerhub.com) use Javascript, and you will therefore need this enabled when accessing these sites.

Microsoft Internet Explorer Trusted Sites
The majority of access problems experienced by members using on-line CTMS can be overcome by simply adding the Moneychangerhub websites to the List of Trusted Sites in Microsoft Internet Explorer with a default security setting of LOW. This will enable everything that is required for the Heritage websites such as scripting, session cookies etc., while still maintaining your other possibly HIGH security settings for the general "Internet" Zone for everyday surfing. You will still have a 128-bit encrypted SSL session when you connect to Heritage on-line. To add the Mooneychangerhub websites to your list of trusted sites:
Microsoft Internet Explorer:
Click on "Tools" and select "Internet Options". Select the "Security" tab in the options window and make sure you are in the "Trusted Sites" area by clicking on the Green Icon with the tick in it.

Check that the Security level for the "Trusted Sites Zone" is set to LOW. If it is not, then clicking on "Default Level" button will reset it to LOW for this "Trusted Site Zone" only.
Finally, click on the "Sites" button to allow you to add the address of the moneychangerhub websites.


Type the following addresses in the 'Add this Web site to the zone:' box exactly as shown here:
Firstly, type
http://www.moneychangerhub.com
Click on "Add",You do not need to check the "Require server verification..." checkbox. Click on the "OK" button.
Now when you access these Moneychangerhub sites, that status bar along the bottom of your Internet Explorer window should show that this is a "Trusted Site" that you are currently accessing.

Receipt Printer
Please contect a receipt printer cable to your computer , install the receipt printer driver and set it as default printer.
Please follow the instructions below to set your web browser.
Firefox
1)Page Setup
   Format & Option

you can change Scale to adjust receipt size

.    Margins & Head/Footer setup


. 2)Silent print Setup
     In the address bar type about:config then enter
     Right click in the white space and select New > Boolean
     Create a new string called print.always_print_silent and set it to True

Chrome
  Print paramenter setup


Internet Explore
  Page Setup

Microsoft Excel Software
You shall install Microsoft Excel Software if you want to view and revise Excel format reports.

5.How do you ensure my data is secure?

Since your information is stored with us, we are responsible for providing the best security possible for your data. Our state-of-the-art data center meets most industry compliance standards required for hosted applications;Our organization's internal controls and data security safeguards work effectively; all customer data is secure.

6.Is support free ?

All CTMS users have unlimited access to our support team for free. You can call, email or connect with us online any time at no cost. Connect to our support team today.

7.What is a web based application?

A web based application is a software package that can be accessed through the web browser. The software and database reside on a central server rather than being installed on the desktop system and is accessed over a network. Web based applications are the ultimate way to take advantage of today's technology to enhance your organizations productivity & efficiency. Web based application gives you an opportunity to access your business information from anywhere in the world at anytime. It also facilitates you to save time & money on your system maintenance.

8.Can I export/backup my data?

Yes, We allows you to export data & take a back up for all transactions. You can export the data in .csv format.

9.Can the software be customized?

Yes, the same as if it were installed on premises.We also offer customerized software design services.